Returns & Exchanges
At Lotus Makeup & Skincare, we want you to be completely satisfied with your beauty journey. If a product isn't the perfect fit for your skin, you can return or exchange eligible items within 30 days of purchase.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the products in their original packaging, ensuring all lids are securely tightened to prevent leaks during transit.
Attach the Shipping Label
Print the prepaid shipping label provided via email and affix it securely to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the items, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing