Frequently Asked Questions
Everything you need to know about your Lotus beauty journey.
Are Lotus products suitable for sensitive skin?
Yes, our products are formulated with gentle botanical extracts and are dermatologically tested to be safe for all skin types, including sensitive skin.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for you, you can return it for a full refund or store credit, even if it has been lightly used.
Are your beauty products cruelty-free?
Absolutely. Lotus Makeup & Skincare is committed to ethical beauty; we never test our finished products or ingredients on animals.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.